Customer service
Frequently asked questions
Everything you would like to know before choosing your light.
The diamond
Yes. The same carbon, the same crystal structure, the same properties as a mined diamond. Only the origin differs.
No. To the naked eye, no jeweller can tell them apart: it takes a gemmological laboratory and spectroscopic analysis.
Most of our stones are grown by the CVD process: several weeks of growth, layer upon layer of carbon, followed by exceptional cutting and polishing.
For equal quality and weight, a lab-grown diamond costs about four times less than a mined stone. We choose to offer more light for the same budget.
The certificate
From 0.3 ct, every stone receives its own report from an independent laboratory (IGI or GIA), issued for the stone itself and not for the jewel. It comes in the box with the piece; write to us to see it before ordering.
Its number is laser-engraved on the girdle, visible under a loupe, and can be traced years later from your order number.
Our creations
Yes. Metal, size and carat weight can be adjusted on request, on every one of our creations.
14- and 18-carat gold, yellow, white or rose. Every piece is polished and finished by hand.
Our founder helps you find the right size by video call or telephone, before any order.
Delivery, returns and payment
Fifteen days, whether the piece is in stock or made to order. Insured DHL delivery, in plain, discreet packaging.
Yes, within 30 days. An engraved or made-to-measure piece cannot be returned: the law excludes personalised pieces from the right of withdrawal.
Yes, in 3 interest-free instalments with Klarna, with no deposit, for orders up to €2,000.
No. Outside the European Union, delivery is duties and taxes paid (DDP): nothing to pay on receipt. In France and within the European Union, VAT is included in the price.
Your piece in its box, with the message you left at checkout and, from 0.3 carat, the laboratory report for every stone. It all travels with DHL, insured, in plain, discreet packaging.
Payment is made online, by card (Visa, Mastercard, American Express) or with Klarna. For a large order, write to us before placing it: we will tell you the options available.
Warranty and care
A two-year legal guarantee of conformity, covering any lack of conformity, including manufacturing defects.
We offer cleaning and re-polishing, so that your piece keeps all its brilliance over the years.
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